Step Work

When A Letter is Better

It may be better to put the amend in writing in the following scenarios:

Letters can often open the door to a phone call and / or a face-to-face meeting.

Indeed, a more immediate expression of regret and follow-up should always be offered.

The job is to get the job done in the best way taking into account the other person and approaching them the way we would want to be approached if the tables were turned.